Terrible service from Safestyle as window fitting goes wrong – twice | Money

I experienced UPVC windows and doorways fitted by Safestyle United kingdom around a 12 months in the past.

Given that then I have wanted to question for a number of visits to rectify production and fitting faults and, 12 months afterwards, Safestyle agreed to replace two sets of window frames.

Throughout the installation I was informed that these were also defective and would require to be changed and I was offered a date two and a fifty percent months away. I’m left with a hole so vast in one of the home windows that I have experienced to seal it with tape.

Safestyle United kingdom does not respond to emails or call by means of its webform, callers are held for up to an hour and letters just get a generic acknowledgment. PL, London

Safestyle Uk offers of getting the “No 1 installer of windows” and promises good quality and skills on its internet site. Communications are yet another subject.

Only when I received in touch did it reveal that your replacement windows were being, in fact, completely ready and that it would be in contact as a make a difference of “urgency” to prepare set up.

Urgency in Safestyle’s lexicon turned out to indicate a further 18 times and two chasers from me before it named you. An installation date was agreed, but exceptionally the substitute home windows had been also defective.

A additional a few weeks of chasing passed right before yet one more set up date was agreed – 15 months following the original fitting the job was last but not least finished.

Safestyle suggests: “We are sorry to hear of the customer’s knowledge, which fell beneath our usual significant criteria, and apologise for any inconvenience.” As for compensation, the agency has supplied you £150, which you reject as derisory.

Compensation ranges are a gray location which client law does not tackle and you would have to just take your case to the arbitration assistance CEDR to check out for an enhance.

If you have to have help email Anna Tims at your.complications@observer.co.uk or create to Your Difficulties, The Observer, Kings Location, 90 York Way, London N1 9GU. Include things like an deal with and phone amount. Submission topic to our phrases and circumstances

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